Privacy Policy

Basic Services

Welcome to (hereinafter referred to as “Service Provider” or “FACTS Transcripts” “FACTS” or “We” or “Us” or “Our” or “Company”), an initiative of IBC Group, a company incorporated under the Companies amended Act 2013, the Companies Act 1956. in India (hereinafter referred to as “Service Provider” or “FACTS Transcripts” or “We” or “Us” or “Our” or “Company”). FACTS Transcript proposes to collect data and other information about individuals and persons who have or will authorize and engage FACTS Transcripts to apply for and obtain Academic or Education related documents on their behalf from the specified/corresponding university/Board/College/Institution, hereinafter referred to as Requestor or applicant) for or in connection with their employment (current/past), higher education, overseas travel, commercial, matrimonial and immigration, etc.

FACTS Transcripts do not represent any affiliations or act directly or indirectly on behalf of any University or any institution. FACTS provides P2P logistics services for transcripts from educational institutions and acts as a bridge between alumni and universities to provide hassle-free document procurement which saves time and energy under the authorization of candidates/alumni. Requestors must submit information, corresponding documents, and consent/authorization (in the prescribed format as detailed in Annexure-1of this agreement)

FACTS Transcript also provides information and materials about the services available on this website (collectively referred to as “Materials”).
Academic or Education related documents, stated in this agreement shall mean and include:
a. Transcript of academic, educational, or professional qualification(s);
b. Original pass certificate(s) or degree certificate(s);
c. Duplicate pass certificate(s) or degree certificates, including but not limited to lost or theft cases;
d. Duplicate mark sheet(s), including but not limited to lost or theft cases;
e. Medium of Instructions;
f. Migration Certificates; and
g. Any other academic or education-related documents not covered above, subject to their availability at specified/corresponding university/Board/College/Institution.

Together with Requestors (including Services Receivers) and Visitors of this Website we are referred to as ‘Users’ (also referred to as “You,” “Your,” and “You”)

FACTS Procedures and Policies

By using the online service provided by FACTS TRANSCRIPTS AND VERIFICATION INC. (FACTS Transcripts), you (the user) agree, FACTS terms of service and procedures as follows:

We collect information from you through our Website,,, including when you request information from us or apply for our credential and verification services (collectively referred to as our “Services.”) We also collect information about you from other sources when we provide our Services that you request. This policy does not apply to information collected by any external websites that may be accessible from or on our Website. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies, service terms, and practices, your choice is not to use our services. By accessing or using our website, you agree to these Policies.

These policies may change from time to time. Your continued use of our services after we make changes is deemed to be acceptance of those changes, so please check the policies periodically for updates.

a. You have read and understood all of the terms and conditions of this agreement;
b. FACTS Transcripts and you or your entity, as applicable, agree to be bound by the terms and conditions of this user agreement; and, you acknowledge that this user agreement is the legal equivalent of a signed written contract between the two parties if this agreement is effective
c. If you are acting, using, or browsing this website on behalf of an entity, then you have full authority to bind your entity to all of the terms and conditions of this user agreement. you or your entity, as applicable, who is not willing to be bound by all of the terms and conditions of this agreement, including without limitation the preceding acknowledgment and agreement, should not select the ‘I agree or submit’ button associated with this user agreement and should not access, use or browse this website;, and should not fill any details, authorisations forms, request forms or should not any payment.


1. You agree to use the service only for the purpose it is intended for and not misuse it in any way or interfere with it in any way.

2. FACTS Transcripts reserves all rights and discretion to accept/reject any cases/orders without stating any reasons whatsoever

3. Using our service does not give you ownership of any intellectual property rights in our services.

4. In connection with your use of the service, we may send you service announcements, administrative messages, and other information, and you agree to act on those as required. You agree not to upload/enter any data or send an email that is inaccurate or provides wrong information of any type.

5. You agree that by using our service, your data will be shared with your college/institute, persons designated by your college/institute, persons acting on behalf of the recipients you designate for receiving your data, and persons acting on behalf of FACTS Transcripts to provide you this service. A FACTS user account is made available for the convenience of applicants and FACTS and for communication purposes only, this is not part of transcripts and verification fees, user details are removed and deleted based on the completion of new orders, and case situations otherwise such applicants are still allowed to communicate over through official email id

6. Turnaround Time: FACTS Transcripts, upon receipt of payment and subject to successful first-hand evaluation of the documents, shall initiate the application process within 30 working days and shall endeavor to follow up and complete the process in coordination with the respective University/Board/College/ Institution within 15-120 working days from the date of acceptance of your service request. The aforesaid process timelines are to be used as a guideline only, as FACTS Transcripts does not have any control over University/Board/college/Institution or their internal process/factors. The actual time for procuring the Academic or Education related documents shall depend upon the TAT or internal process time of the corresponding University/Board/Institution, where FACTS Transcripts do not have any control. Working days mean Monday to Friday, except holidays.

7. Warranties and disclaimers, we provide our services using a commercially reasonable level of skill and care. These services are provided “as is”. neither reliability, availability, or ability to meet your needs. FACTS Transcripts does not assume responsibility for services delivered by a third party such as a courier service, postal service, or evaluation service. Once the documents have been dispatched by the University/Board/Institutions, FACTS Transcript shall endeavor to obtain the proof of dispatch details from the respective University/Board/Institution or their shipment partners, if any, and only upon receipt of the same, shall share with you. FACTS Transcript will not be in any case responsible for any postal error/loss of document in transit, misplaced/damaged courier/accidents/thefts/ natural calamity, etc.

8. Liability for our services FACTS Transcripts and your college/institution will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages or loss or damages of any other kind resulting from the use of our service. The total liability of FACTS Transcripts, for any claims under these terms, including for any implied warranties, is limited to the amount you paid FACTS Transcripts to use the services. FACTS Transcript only facilitates you for making an application and meeting out the corresponding documentation on your behalf for getting your Academic or Education related documents from the corresponding Universities/Board/Institutions and arranging the same to be shipped to your requested addressee/corresponding office as desired in the service request, subject to the process of corresponding University/Board/Institution.

9. Indemnity you agree to indemnify FACTS Transcripts and your college/institution against any claims resulting from the use of the services. Under no circumstances, FACTS Transcripts shall be held responsible for rejections if any, by the addressee/corresponding office for whatsoever reason.

10. If you are using our services on behalf of another entity, that entity accepts these terms. It will hold harmless and indemnify FACTS Transcripts from any claim, suit, or action arising from or related to the use of the services or violation of these terms.

11. Applicants may be required to send additional documents as and when required for the application process. In case the documents are not provided by the user, FACTS Transcripts may cancel the application. Upon submission of application with the concerned University/Board/college/Institution, in case the concerned University/Board/college/Institution, require correction in any documents, in terms of name/marks or any other errors, identified by them during verification, the FACTS Transcript shall inform the same to the requestor. Fur such cases, the requestor can:

(i) Intimate FACTS Transcript and request for Stop Case, where FACTS Transcript will not pursue further on the matter with the concerned University/Board/college/Institution, the refund if any, claimed by the requestor, shall be processed as per the refund policy of the Company; OR
(ii) Request FACTS Transcript to initiate getting the said corrections/rectification of documents. The said service request shall be treated as a new Service Request and will be provided at the sole discretion of FACTS Transcript subject to payment of additional charges. The said additional charges may comprise the service fees of FACTS Transcript and the fees required to be paid to the concerned University/Board/college/Institution if any.

12. In case, due to technical issues or any other reason, the fees paid by the user are less than the actual fees. FACTS Transcripts may ask the user to pay the additional fees. You are liable for the fees required by the university for additional or missing documents.

14. Any cancellation should be notified within 24 hours from the time of payment and no cancellation request is accepted for applications that are within the due date or such decision to accept or reject or refund will be decided by the FACTS based on the application condition.

15. In case an application has been submitted to the University, it is kept on hold due to lack of information or providing incomplete/wrong documents or any other reason, the application will get closed automatically after 3 months. No refunds shall be applicable in such a case. Institutional fee receipts/challans details are restricted from sharing with applicants or to any, these are highly confidential and it’s a part of the backend process of FACTS. Any applicant who wishes to avail of such information or material will make a separate payment of 200 USD along with a request letter mentioning the purpose, otherwise, applicants are left free to contact the institutions based on the completed transcript which is originally issued by the respective institutions and get it clarified themselves.

16. The time estimates given are based on past experience or historical data of delivery times by educational institutes. The actual time taken may vary a lot from the given estimates where FACTS Transcripts do not have any control. There could be delays in the response from the source institutions for example delays on account of internal issues with the said institutions, closed for the summer/ election holidays or other holidays, strikes, natural calamity or other Force majeure conditions, etc. Since these delays are beyond the control of FACTS Transcript, it will have to rely on the timelines and information provided to it by the respective institutions and its officials and is not responsible or liable in any way whatsoever, for the delay or consequent hardship or losses, if any, caused to you on account of the said delay

17. Once the documents have been dispatched, FACTS will not be responsible for any lost, misplaced, or damaged courier/post, and the policies of the respective courier/postal company will be applicable in any such case.

18. FACTS Transcripts will not be responsible for any loss or damage of documents/mark sheets/transcripts due to any mistakes by the university/postal error/accidents/thefts/natural calamity etc.

19. FACTS Transcripts will not be responsible for any loss or damage of documents/mark sheets/transcripts due to any mistakes by the university/corresponding Institution. Reprocessing of applications for such cases will require repayment of service charges and university fees and all applicable charges.

20. Once the transcript is ready, the application will get closed automatically after 1 month and transcripts/documents related to the order will be shredded, if not collected by the client within 1 month due to any reasons. No refunds shall be applicable in such a case.

21. The prices are subject to change without notice. Your Academic or Education related documents report/document will be released subject to the policy of the respective Universities /Schools/Board/Educational Institutes or source institution as such FACTS Transcripts shall not be liable or held responsible for accuracy or completeness or suitability or conclusiveness of the information or output provided by the said institutions.

22. FACTS Transcripts reserves the right to make amendments to the application’s status without notice. In any circumstance, the fees paid to the university will not be refunded.

23. Any refund or cancellation request has to be made by email to stating the reason for requesting the payment. No refund shall be made after the order fulfillment process has been initiated, If for any reason, the amount needs to be refunded, after your refund request is received and
the reason inspected, to our satisfaction of reasons, and if your request is approved, then your refund after the necessary deductions as outlined will be processed through the same payment gateway, you paid through, in 25 – 45 working days.

24. If during the course of the verification of the documents as filed by the applicant are found forged or fabricated and/or observed to have been issued by the unauthorized universities or university verification department, FACTS Transcript reserves its right to forfeit the entire amount of the application deposited by the applicant and may also initiate appropriate legal action against the applicant, including but not limited to claiming damages, legal expenses, if any, filing/registration of complaints with the concerned authority, etc

25. After an application has been submitted to the university, in case there is a delay of more than 3 months from the given date, even after providing all the correct/complete documents and all required information, can warrant money back with a deduction of service charges incurred by the company, Goods and Services Tax (GST), and fees paid to the university.

26. Goods Service Tax paid is non-refundable in case of application cancellation.

27. FACTS Transcripts has a cancellation period within the first 48 hours post order confirmation email is initiated from our side.

28. Order can be canceled if the estimated time we have stated exceeds the deadline. This extension of time can be due to delays from the university or delays in the authentication process due to missing documents.

29. FACTS Transcripts document checking for a transcript application preparation is based on the guidelines and pre-requisites set by our company, such guideline files can also be downloaded from my account dashboard.

30. The fees must be paid online using the website’s payment system. To conduct online fee payments, third-party assistance and services are necessary. FACTS Transcripts is not liable for any loss or damage incurred by users as a result of this procedure since these third parties are outside FACTS Transcript’s control. Our third-party payment processor’s payment processing services are subject to its conditions.

31. In order to process payments, FACTS Transcript may need information such as the User’s bank account number, credit card number.

32. FACTS Transcripts will notify the Applicant if there are any necessary corrections required during the verification process i.e, Name Correction/ Marksheet Correction. The verification process will be put on hold until FACTS Transcripts receives the corrected document from the applicant within the university’s stipulated time period. Under this clause, any correction/ rectification of mark sheet or degree will be considered as a new request from the Applicant.

33. FACTS Transcripts is not liable for the rejection of the documents by the addressee. FACTS Transcripts will also not claim responsibility for verification post the submission of the transcript to the respective organizations and agencies. Applicants will be liable to pay the amended fees to the university at the time of the process.

34. If the university requests for applicant contact details for any reason, FACTS Transcripts is bound to disclose details.

35. FACTS Transcript as a process shall shred the hard copies or erase the soft copies of all documents that were submitted by you while ordering the case, after 1 (one) month of closure of the case.

Limitations of liability

We, nor our affiliates, will be liable for any damages caused by your use or reliance on this website, any materials, or any products or services obtained on or through this website. your sole remedy in the event of any problem with this website, any website materials, or any products or services obtained on or through this website is to stop using that item/service (s).

Under no circumstances will we or our affiliates, or any of our or their respective directors, officers, shareholders, proprietors, partners, employees, agents, representatives, servants, attorneys, predecessors, successors or assigns, be liable for any indirect, incidental, special, punitive, exemplary or consequential damages (including, but not limited to, lost profits and damages that result from inconvenience, delay, or loss of use) arising out of use of this website, any materials, arrangements made based on information obtained on or through this website, or products or services obtained on or through this website, even if we or they have been advised of the possibility of such damages.

FACTS Transcript further disowns liability towards any damages arising from interruption, suspension, or termination of the website, including but not limited to direct, indirect, incidental, special, consequential or exemplary damages, whether such interruption, suspension, or termination was justified or not, negligent or intentional, inadvertent or advertent and in no event shall be liable to you for any damages, losses and causes of action (whether in contract or tort, including but not limited to, negligence) exceed the amount paid by you, if any, for accessing the web site or for obtaining a policy or service from the website, as applicable.

Further, in no event shall FACTS Transcripts total aggregate liability to a user for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions or a user’s use of the website exceed Rs. 1000 in the if any portion of this section is determined to be invalid under India’s laws, the invalidity of that portion will not affect the validity of the rest of the applicable
sections. Our liability shall be limited to the maximum extent permitted by law in jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages.


This User Agreement is made in the State of Karnataka and will be construed and enforced in accordance with Indian law (without regard to its provisions governing conflicts of law), as applied to agreements entered into and completely performed in India, regardless of the jurisdiction in which you work or reside. This User Agreement is made in the State of Karnataka and will be construed and enforced in accordance with Indian law (without regard to its provisions governing conflicts of law), as applied to agreements entered into and completely performed in India, regardless of the jurisdiction in which you work or reside.

Any action arising out of the content of this website, your use of the materials, or your unauthorized citation, reproduction or re-publishment of any service or use of any marks, or any action to enforce this user agreement will be brought only to the courts presiding in the state of Karnataka, India, and your explicit use of this website is limited to persons who agree to have any and all disputes related to this website resolved in the courts of Bangalore, and such an agreement is an express condition to using this website.

Any and all disputes arising out of or in connection with this Agreement will be resolved by arbitration in accordance with the Indian Arbitration Act, now known as the Arbitration and Conciliation Act, 1996, or any legislative changes thereto.

A Sole Arbitrator will be assigned by the Company to the Arbitral Tribunal. When the user invokes the arbitration clause, the User is responsible for all arbitration costs until the Arbitrator issues his or her verdict. The Arbitrator will evaluate whether the Company is liable to pay the costs of the arbitration based on the nature of the claim brought by the User (whether frivolous or not), the amount claimed, the amount awarded, and any other factors that the Arbitrator deems appropriate. When the Company invokes the arbitration clause, the expenses of the arbitration procedures shall be shared equally by the Parties, subject to the
Arbitrator’s finding and as noted in the arbitration agreement.

The arbitration will take place in Bangalore (City), Karnataka (State), and India (Country). The Agreement will be governed by Indian laws. The terms of the 1996 Arbitration and Conciliation Act will regulate the proceedings. FACTS Transcripts controls and operates this Website from its offices in India. We make no claim that this Website or the Materials are suitable or available for use in locations other than India. Those who want to use this Website or the Materials from outside India are responsible for adhering to all relevant local laws.


All notices to you will be sent to the e-mail address you indicate when you register with us. One business day after the email is sent, the notice will be considered issued. If you have any concerns or need to contact us concerning this User Agreement, the Website, or the Materials, please email us at or write to us at the following

4th Floor, Lake Square,
No. 9, Tank Road,
Bangalore 560042