By utilizing the online service provided by FACTS TRANSCRIPTS AND VERIFICATION INC. (FACTS Transcripts), you, as the user, agree to the terms of service and procedures outlined by FACTS (A IBC Group Company) as follows: We gather information from you through our websites, including factsverify.com, factranscript.com, and worldeducationtranscript.com. This information is collected when you request information from us or apply for our credential and verification services, collectively referred to as our “Services.” Additionally, we may obtain information about you from other sources when providing the Services you have requested. It’s important to note that this policy does not apply to information collected by any external websites that may be accessible from or on our Website. We urge you to carefully read and understand this policy to familiarize yourself with our policies and practices regarding your information and how we handle it. If you disagree with our policies, service terms, and practices, you should refrain from using our services. By accessing or using our website, you express your agreement to these Policies. These policies are subject to change periodically. If we make any modifications, your continued use of our services will indicate your acceptance of those changes. Therefore, we recommend reviewing the policies periodically for any updates. By accessing and using our services, you acknowledge and agree to the following: a. You have read and comprehended all the terms and conditions outlined in this agreement. b. FACTS Transcripts and you, or your entity as applicable, consent to be bound by the terms and conditions stated in this user agreement. Furthermore, you acknowledge that this user agreement holds the same legal validity as a signed written contract between the involved parties. c. If you are accessing, using, or browsing this website on behalf of an entity, you possess full authority to bind your entity to all the terms and conditions specified in this user agreement. Any individual or entity that is unwilling to abide by all the terms and conditions of this agreement, including the aforementioned acknowledgment and agreement, should refrain from selecting the “I agree” or “submit” button associated with this user agreement. Furthermore, they should not access, use, or browse the websites factstranscript.com, factsverify.com, or worldeducationtranscript.com. Moreover, they should refrain from filling out any details, authorization forms, request forms, or making any payments.
1. You agree to use the service solely for its intended purpose and refrain from any form of misuse or interference.
2. FACTS Transcripts retains the right and discretion to accept or reject any cases or orders without providing reasons.
3. Your usage of our service does not grant you ownership of any intellectual property rights associated with our services.
4. As part of your service usage, we may send you service announcements, administrative messages, and other relevant information, and you agree to comply with any necessary actions. You further agree not to upload or submit any inaccurate or misleading data or information.
5. By using our service, you acknowledge that your data will be shared with your college/institute, individuals designated by your college/institute, individuals acting on behalf of the recipients you specify for receiving your data, and individuals acting on behalf of FACTS Transcripts to provide you with the service. A FACTS user account is provided for the convenience of applicants and for communication purposes only, and it is not included in the transcripts and verification fees. User details are removed and deleted upon completion of new orders or specific case situations. However, applicants are still permitted to communicate through the official email address: email@example.com.
6. Turnaround Time: Upon receiving payment and subject to the successful evaluation of documents, FACTS Transcripts will initiate the application process within 30 working days. We will strive to coordinate with the respective University/Board/College/Institution to complete the process within 15-120 working days from the date of accepting your service request. These timelines serve as guidelines only, as FACTS Transcripts has no control over the internal processes and factors of the corresponding University/Board/Institution. The actual time required to procure the Academic or Education related documents depends on the corresponding
7. Turnaround Time: Upon receiving payment and subject to the successful evaluation of documents, FACTS Transcripts will initiate the application process within 30 working days. We will strive to coordinate with the respective University/Board/College/Institution to complete the process within 15-120 working days from the date of accepting your service request. These timelines serve as guidelines only, as FACTS Transcripts has no control over the internal processes and factors of the corresponding University/Board/Institution. The actual time required to procure the Academic or Education related documents depends on the corresponding University/Board/Institution’s turnaround time or internal processes. Working days refer to Monday to Friday, excluding holidays.
8. Warranties and disclaimers: We provide our services with a commercially reasonable level of skill and care. However, these services are provided on an “as is” basis, without guarantees of reliability, availability, or the ability to meet your specific needs. FACTS Transcripts does not assume responsibility for services delivered by third parties, such as courier services, postal services, or evaluation services. Once the documents have been dispatched by the University/Board/Institution, FACTS Transcripts will strive to obtain proof of dispatch details from the respective University/Board/Institution or their shipping partners, if applicable, and share the information with you. However, FACTS Transcripts will not be held responsible for any postal errors, loss of documents in transit, misplaced or damaged courier items, accidents, thefts, natural calamities, or any similar incidents.
9. You agree to indemnify FACTS Transcripts and your college/institution against any claims resulting from the use of the services. Under no circumstances shall FACTS Transcripts be held responsible for rejections, if any, by the addressee/corresponding office, for whatsoever reason.
10. If you are using our services on behalf of another entity, that entity accepts these terms. It will hold harmless and indemnify FACTS Transcripts from any claim, suit, or action arising from or related to the use of the services or violation of these terms.
11. Applicants may be required to submit additional documents as and when required for the application process. Failure to provide the requested documents may result in the cancellation of the application by FACTS Transcripts. In the event that the concerned University/Board/college/Institution identifies errors or discrepancies in the submitted documents during the verification process, FACTS Transcripts will inform the requestor. In such cases, the requestor has the following options:
(i) Request to stop the case: The requestor can intimate FACTS Transcripts and request for the case to be stopped. FACTS Transcripts will not pursue further action with the concerned University/Board/college/Institution, and any applicable refund will be processed according to the Company’s refund policy, however if the degree found forged / fake / bogus then FACTS Transcripts reserves right to initiate appropriate action as per law.
(ii) Request for document corrections: The requestor can request FACTS Transcripts to initiate the correction/rectification of the documents. This request will be treated as a new service request and provided at the sole discretion of FACTS Transcripts, subject to payment of additional charges. These charges may include the service fees of FACTS Transcripts and the fees required by the concerned University/Board/college/Institution, if applicable.
12. In the event that the fees paid by the user are insufficient due to technical issues or any other reason, FACTS Transcripts may request the user to pay the additional fees. You are responsible for paying any fees required by the university for additional or missing documents.
13. Any cancellation request should be notified within 24 hours from the time of payment. No cancellation requests will be accepted for applications that are within the due date, unless the decision to accept or reject or refund is determined by FACTS based on the application condition.
14. If an application submitted to the University is put on hold due to lack of information, incomplete/wrong documents, or any other reason, the application will automatically be closed after 3 months. No refunds will be applicable in such cases. The details of institutional fee receipts/challans are confidential and not shared with applicants. Applicants who wish to obtain such information or material must make a separate payment of 200 USD along with a request letter before the start of the application by specifying the purpose. Alternatively, applicants are free to contact the institutions based on the completed transcript issued by the respective institutions to clarify any queries.
15. The time estimates provided are based on past experience or historical data of delivery times by educational institutes. The actual time taken may vary significantly from the given estimates, as FACTS Transcripts has no control over external factors. Delays in response from the source institutions or factors such as institutional internal issues, holidays, strikes, natural calamities, or other force majeure conditions can impact the process timeline. FACTS Transcripts relies on the timelines and information provided by the respective institutions and officials and shall not be responsible or liable for any delay or consequential hardship or losses caused to you due to such delays.
16. Once the documents have been dispatched, FACTS will not be responsible for any lost, misplaced, or damaged courier/post, and the policies of the respective courier/postal company will be applicable in any such case.
17. FACTS Transcripts will not be responsible for any loss or damage of documents/mark sheets/transcripts due to any mistakes by the university/corresponding Institution. Reprocessing of applications for such cases will require repayment of service charges and university fees and all applicable charges.
18. Once the transcript is ready, the application will get closed automatically after 1 month and transcripts/documents related to the order will be shredded, if not collected by the client within 1 month due to any reasons. No refunds shall be applicable in such a case.
19. The prices are subject to change without notice. Your Academic or Education related documents report/document will be released subject to the policy of the respective Universities /Schools/Board/Educational Institutes or source institution as such FACTS Transcripts shall not be liable or held responsible for accuracy or completeness or suitability or conclusiveness of the information or output provided by the said institutions.
20. FACTS Transcripts reserves the right to make amendments to the application’s status without notice.
21. To request a refund or cancellation, please send an email to firstname.lastname@example.org stating the reason. Please note that no refund will be granted once the order fulfillment process has begun. If your refund request is received and approved after inspection, taking into account our satisfaction of the reasons provided, your refund, minus any applicable deductions, will be processed through the same payment gateway used for the initial payment within 25-45 working days.
22. If during the course of the verification of the documents as filed by the applicant are found forged or fabricated and/or observed to have been issued by the unauthorized universities or university verification department, FACTS Transcript reserves its right to forfeit the entire amount of the application deposited by the applicant and may also initiate appropriate legal action against the applicant as per the law, including but not limited to claiming damages, legal expenses, if any, filing/registration of complaints with the concerned authority, etc
23. After an application has been submitted to the university, in case there is a delay of more than 3 months from the given date, even after providing all the correct/complete documents and all required information, can warrant money back with a deduction of service charges incurred by the company, Goods and Services Tax (GST), and fees paid to the university.
24. Goods Service Tax paid is non-refundable in case of application cancellation.
25. FACTS Transcripts has a cancellation period within the first 48 hours post order confirmation email is initiated from our side.
26. Order can be canceled if the estimated time we have stated exceeds the deadline. This extension of time can be due to delays from the university or delays in the authentication process due to missing documents.
27. FACTS Transcripts document checking for a transcript application preparation is based on the guidelines and pre-requisites set by our company, such guideline files can also be downloaded from my account dashboard.
28. In order to process payments, FACTS Transcript may need information such as the User’s bank account number, credit card number.
29. FACTS Transcripts will notify the Applicant if there are any necessary corrections required during the verification process i.e, Name Correction/ Marksheet Correction. The verification process will be put on hold until FACTS Transcripts receives the corrected document from the applicant within the university’s stipulated time period. Under this clause, any correction/ rectification of mark sheet or degree will be considered as a new request from the Applicant.
30. FACTS Transcripts is not liable for the rejection of the documents by the addressee. FACTS Transcripts will also not claim responsibility for verification post the submission of the transcript to the respective organizations and agencies. Applicants will be liable to pay the amended fees to the university at the time of the process.
31. If the university/department requests for applicant contact details for any reason, FACTS Transcripts is bound to disclose details.
32. FACTS Transcript as a process shall shred the hard copies or erase the soft copies of all documents that were submitted by you while ordering the case, after 1 (one) month of closure of the case.
Under no circumstances will we or our affiliates, or any of our or their respective directors, officers, shareholders, proprietors, partners, employees, agents, representatives, servants, attorneys, predecessors, successors or assigns, be liable for any indirect, incidental, special, punitive, exemplary or consequential damages (including, but not limited to, lost profits and damages that result from inconvenience, delay, or loss of use) arising out of use of this website, any materials, arrangements made based on information obtained on or through this website, or products or services obtained on or through this website, even if we or they have been advised of the possibility of such damages.
FACTS Transcript further disowns liability towards any damages arising from interruption, suspension, or termination of the website, including but not limited to direct, indirect, incidental, special, consequential or exemplary damages, whether such interruption, suspension, or termination was justified or not, negligent or intentional, inadvertent or advertent and in no event shall be liable to you for any damages, losses and causes of action (whether in contract or tort, including but not limited to, negligence) exceed the amount paid by you, if any, for accessing the web site or for obtaining a policy or service from the website, as applicable.