Frequently Asked Questions

Please refer to the information below to contact FACTS.

Note: Walk-in service is unavailable. 
Visits by prior appointments only, for appointments call / Whatsapp 8088880630

Documents must be uploaded online or emailed or as a process if asked for originals it should be sent through DHL Express or Blue Dart courier. All documents must be mailed to FACTS. FACTS does NOT accept documents delivered in person. No exceptions. 


FACTS ID ____________________

FACTS Transcripts and Verification Inc.
4th Floor, Lake Square, 
No. 9, Tank Road,
Bangalore – 560042 
Telephone: 080. 4302.4145 
Fax: 080.4204.9176

1) All documents should be scanned clear and legible.
2) All sides and edges should be properly captured without any cuts or missing borders.
3) We advise to use professional scanners only and avoid camera/phone clicks. Documents must be uploaded online or emailed to

The list of required documents varies depending on the University where you studied. In general scanned copies of all Year Marks Sheet, Degree Certificate Front and Backside, ID proof Passport or Aadhaar Card and Academic Request Form are basic documents.

Transcripts take about 7 to 15 business days after we receive the documents and payment. Please check your University list in My University

If your Transcripts process has not been initiated / completed, you can make the following changes to your order through My Account:
• Change your contact information
• Add a recipient
• Request sealed envelopes
• Change your delivery options
• Pay an open balance
Requests for other changes, such as adding or removing credentials, need to be made in writing using our contact form. 
If your Transcripts have been completed, it cannot be modified, but you can request as fresh through My Account to: 
• Add a completed degree, new courses, or a new credential

Please send us email to and expect detailed information with cost and documentation. 

Send an email to: 
Provide some information like: Your college and university name, year of graduation, branch and any other relevant information.
We’ll try to establish a process with your institute to get your Transcripts for you.

Source and recipient institutions have strict document requirements to issue Transcripts. Applicants often send us documents which are either photos, blurred unreadable copies of the original, truncated documents with one of the edges and/or content missing, the scanned document is too small as compared with the original. University Seal is truncated or missing. Dark/light/shiny patches and shadow on the documents.
Any of the above documents are not fit to issue Transcripts and often leads to rejection and thus wastage of your valuable time and money. To avoid this, we request you to send clear scan copies of the documents.

Often degree certificate and university issued mark-sheets for some institutes are oversized and don’t fit our normal home scanners. We advise you to take them to a business center like FedEx/UPS XEROX Machine stores or use a commercial scanner with document reducers. Take clear copies of the documents and send them to us.

Yes, we do! Just email to us or enter your recipient address in the “New Recipient Address” on the apply page and we will ship it to that address.

Yes, we do! You may add as many recipient address in the “New Recipient Address” on the apply page as you want. Just specify the number of sets you want us to ship at each location and we will ship it to that address.

Yes, we ship to WES Canada / WES USA. Just email your Reference Number in the “New Recipient Address” on the apply page or email to us.
Our services are designed to facilitate compliance with WES, IQAS, PEBC, NDEB, NASBA, CAPR, NZQA, ICAS, NCESS, ICES, ECE, UK NARIC, eduPASS, ACEI, GCEUS, Comparative Education Services, NNAS, NCA, SAQA, QMAS, FORAC, Australian Pharmacy Council etc.

If you have multiple orders that needs to be shipped to WES or any international address, drop us an email at and we will help you combine shipping for them, so you pay for shipping only once for the same address.

No worries just drop us an email at with details of your recipient address and we will make it available in our list of countries and make shipment same day.

We advise everyone to order at-least 1-2 extra copy for back-up. You may get these shipped to your home address in India, using our free shipping to 1 Indian address.

If you are entering international recipient address, we will advise you to ship it to the institutes like WES/ university directly, to avoid package being rendered useless, if inspected by customs. And hence wasting your valuable time and money.

According to the new policy, all the documents for the applicants in India have to be mailed directly to the WES by the institution that issues them . i.e. The institution have to mail your attested documents directly to WES in a sealed envelope with institution stamps/seals on the back flap.

This is an optional form, WES do not create any issue on the transcripts which are received by the without forms, however adding such forms adds value to your request and also helps the institutions to initiate quick service, we recommend you to share us  WES ref # mentioned on this form and make sure you also mention that on your mytranscript account as well.  

Our Support group takes 2 working days to review your application and prepare the application package to be submitted to the University. University might take 3-7 working days to review, validate your documents and give us an expected date, when your application will be ready.

We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.