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With over 15 years of trusted service, FACTS has helped thousands of students and professionals procure authentic academic documents. Here are answers to the most frequently asked questions about our services.

How do I contact FACTS Transcripts?

Please visit our Contact Us page or email us at support@factstranscript.com.
Note: Walk-ins are not allowed. Visits are by prior appointment only.

How should I send my academic documents?

Upload clear scanned copies via the portal or email.
  • Ensure all edges are visible
  • Avoid blurred or cropped scans
  • Do not use mobile photos

What documents are required?

Generally required:
  • Mark sheets (all years)
  • Degree certificate (front & back)
  • ID proof (Passport/Aadhaar)
  • Application form

How long does transcript processing take?

Usually 7–15 working days after document and payment confirmation. Time may vary by university.

Do you ship internationally?

Yes, we ship worldwide to universities, WES, and other organizations.

Can you send transcripts to multiple addresses?

Yes, you can add multiple recipients and select the number of copies for each.

How many copies should I order?

We recommend ordering 1–2 extra copies for backup.

What if my college is closed?

If your college is closed, transcripts will be issued by the affiliated university.

Why are clear documents required?

Unclear or incomplete documents may be rejected by universities, causing delays. Always upload high-quality scans.

How do I scan large documents?

Use professional services like Xerox/FedEx centers for proper scanning of oversized documents.

How can I make changes to my order?

You can update details before processing starts via your account. For major changes, contact support.

Can I cancel my application?

Yes, email mytranscript@factstranscript.com for cancellation and refund details.

Do you ship directly to WES?

Yes, we send transcripts directly to WES and other evaluation bodies in sealed envelopes as required.

Can I send transcripts to WES myself?

No. Transcripts must be sent directly by the university or authorized service in a sealed envelope.

What payment methods are accepted?

We accept credit/debit cards, bank transfers, and international payment options.

Can someone else collect transcripts?

Yes, with authorization. Please contact support for details.

Where is your office located?

FACTS Transcripts and Verification Inc.
4th Floor, Lake Square, Tank Road,
Bangalore – 560042
Video Testimonials

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Watch Our Success Stories

Hear directly from our clients about their experience with FACTS Transcripts

University Transcripts and Online Verification by FACTS

WES Transcript Success Story - Kanpur University

FACTS Transcript Reviews - Customer Experience

What Our Customers Say on Google

Rated 4.7/5 based on verified Google reviews , Real Stories. Real People. Verified Success.

Sangeetha Nagarajah
Sangeetha Nagarajah
★★★★★

I was very pleased with FACTS services! Sitting in Bangladesh, I was able to coordinate with their team in Bangalore and they got my transcripts and certificate sent in a short time. Highly recommend FACTS!

Pooja Kumari
Pooja Kumari
★★★★★

I used their services to get an official statement of Marks. The entire process took me a week with fast response and continuous assistance.

Prasanth Kukal
Prasanth Kukal
★★★★★

Wonderful experience with Facts Transcripts. Their approach was very transparent and genuine. Kiran was very confident on suggesting safest ways.

Sheba Raichal
Sheba Raichal
★★★★★

Facts helped me process my NDEB certification as easy and quick as possible. So happy with their service!

Muhammed Junais
Muhammed Junais
★★★★★

Highly recommend FACTS - very good service, trustworthy, fast service, quick response. Thank you FACTS!

Kanika Bhatia
Kanika Bhatia
★★★★★

Genuine and fast service! I definitely recommend them.

Gaurav Kumar
Gaurav Kumar
★★★★★

My agony ended when I got to know about Facts Transcripts. Documents processed and dispatched. Thank you team!

Rinku Tulsiani
Rinku Tulsiani
★★★★★

The service was valuable and the case manager Kiran was very polite and helpful!

Stanley James
Stanley James
★★★★★

Facts verify helped me sent my transcripts from Anna university and VTU to WES Canada. I would 100% recommend.

Harjit Singh Kohli
Harjit Singh Kohli
★★★★★

Thanks to FACTS TRANSCRIPTS for helping us in covid time. Kudos to the team!

Prasanth Nair
Prasanth Nair
★★★★★

Trust worthy firm. Competitive price and fast processing.

Srinivas Adilapuram
Srinivas Adilapuram
★★★★★

Excellent and reliable services with great support team.

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